The all important terms and conditions, boring, but necessary. We love bringing weddings to life and working with our beautiful clients. Transparency, mutual understanding, and respect is important to us here at Canberra Event Management and Styling.
If you choose to go ahead with us (yay-thank you!) you are agreeing to the below terms and conditions. The below cover all aspects of our business including planning, coordination, styling, or hire. We understand you may just be hiring but they are all here for full transparency if you decide to add anything else to your order down the track.
Thank you for reading through these terms and conditions carefully and agreeing to them at your time of booking.
COORDINATION / PLANNING / VENDORS /STYLING
The planning/coordination team at Canberra Event Management and Styling will do everything in their power to ensure your event goes as planned, however should there be something beyond the control of the planners, Canberra Event Management and Styling and the team assumes no responsibility.
Wedding planning clients only – if you change your date for whatever reason (covid related included) you will incur the below fees for the time consuming exercise of changing your date through various documents and with each and every vendor;
1. $800 to change the date with all your vendors
2. $200 for each additional research request /new booking required if your vendor is no longer available.
Canberra Event Management and Styling has the right to photograph or have a photographer on site to do a photo shoot of our decor, florals, guests, couples and details of our work at events for Canberra Event Management and Styling portfolio and marketing uses. The Client grants the permission to Canberra Event Management and Styling to display selected images resulting from this contract as an example of Canberra Event Management and Styling work and release all claims to profits that may arise from use of the images.
If we are providing wedding planning services, our team is to provide styling and florals.
Clients providing partial planning or using coordination services only: Any vendors or DIY aspects organised by the client, Canberra Event Management and Styling take no responsibility for. This includes external vendors' tardiness, quality of work, services, food quality, products/equipment, communication in the lead up, or execution on the day.
Canberra Event Management and Styling do our best to vet all external vendors on behalf of clients and while our preferred vendors we use on a regular basis of are of extremely high quality, where they are already booked out and/or we need to expand our horizons for various reasons (including location/venue needs or based on the client brief requirements) Canberra Event Management and Styling take no responsibility for the vendors tardiness, vendors tardiness, quality of work, services, food quality, products/equipment, communication in the lead up, or execution on the day.
Rest assured that we will organise details with them in the background and do everything in our power to ensure your event/wedding runs smoothly.
You hired us for a reason, that is why we as your wedding planner/coordinator is the sole decision maker of the day. This relates to all decisions to be made on the day. However, you may provide a name and number of an authority who is able to assist in making decisions on the night of your wedding for coordination or planning clients.
We love planning and need cooperation and approvals from our couples to help us help you. If we don’t receive prompt approvals and responses, we may lose vendors (due to them booking out and quotes lapsing etc.) To get the BEST out of your wedding planning experience please read through details we send you and meet/call us to go over anything you're unsure of. A little communication can help us finalise the details of your wedding sooner and ensure we don’t miss out on the best suppliers suited to you and your special day. We love bringing all the finer details together for you!
TREATMENT OF STAFF
The health and safety of our staff is of the utmost importance. It is the client’s responsibility to ensure that you, your guests, bridal party and vendors treat our staff with respect and kindness throughout the leadup and on the day of your wedding/event. Canberra Event Management and Styling will not tolerate any bad behaviour, abuse, or poor treatment towards our management or any members of our team or risk staff's mental, emotional or physical health.
Our team members have the right to leave immediately (this could be abruptly without permissions) with no further coordination or planning if, at any point, our staff have been treated poorly by a guest, client, members of the bridal party, or other vendors at the wedding. If, in the unfortunate and sad circumstance this occurs, no payments will be refunded to the client and as a result the client will take full responsibility for any poor behavioural occurrence deemed so, by us or any staff member of Canberra Event Management and Styling
Planner Meals are required to be provided to planners/coordinators assigned to your package at appropriate mealtimes during the wedding day when there are six or more hours of coverage. Meals are to be provided at the time the Guests are eating.
If you do not wish to include meals for your planners, then you are automatically allowing the planner(s) to leave for a 1-hour Dinner break off premises during the hours of service provided.
LIABILITY OF HIRED ITEMS
CANCELLATION POLICIES / PAYMENT
ADDITIONAL FEES & CHARGES
MEETINGS / GUEST NUMBERS
Your initial meeting will be complimentary, and you will receive as many meetings as per your package indicates. See package inclusions below.
¨ Bella Bronze – 1 consultation
¨ Stella Silver – 2 consultations
¨ Rose Gold – 3 consultations
¨ Platinum Pearl – unlimited consultations
*Additional meetings requested will be charged at $80 per meeting.
A final meeting to review all applicable details to the services requested to be scheduled 4-6 weeks prior to the wedding date (if required).
Final numbers must be confirmed no later than 4 weeks prior to the event date. At that time an adjusted invoice will be created with your final balance.
If the timing of your event changes on the day regarding pick up or delivery, we understand but please note, there will be a surcharge for staff if we need to come back or rearrange timings on the day of the event or day before. We sometimes manage 10 events in a day and it's important to our staff and management team that we ensure they are paid correctly and have enough time to consider other events and clients that day. If timings change on the day or the day before a surcharge may apply.
There is an additional surcharge for bump outs after 9pm to cover penalty rates.
With regards to weather, if the forecast is predicting rain 7 days prior to your date, you are required to make funds available and put ‘wet weather plans’ in place for the week ahead. This cannot be left to a couple of days before and we do not allow decisions to be made regarding weather on the day as we need to let our staff know confirmed details of their roster and the wedding plans.
We will not install florals outside in the rain or if rain is forecast. You will not be provided any refund in this instance.
If we require extra staff due to weather, you will be required to pay an additional fee.
We cannot control the weather. It is the client's duty to manage their own budget and pay vendors on time.
If there are floods, fires, acts of God, weather before, during or after the wedding, we are able to postpone the wedding and unable to travel – no refund or discount available. We have a duty of care to our team, your guests, our staff, and your vendors that we take very seriously. We may hold back our hire items or set up due to weather, an act of God. If we feel it is unsafe, we will not set up and you will not be reimbursed.
SPECIAL 2023 - Affordable Wedding Packages T&C's
**Changes and Administrative Charges**
We strive to provide you with the best service and value for your affordable wedding package. To ensure a smooth planning process and avoid unnecessary administrative charges, we kindly request your cooperation in providing us with final details and table numbers 6-8 weeks prior to your wedding day.
We understand that changes may arise during the lead-up to your wedding, and we are here to assist you. However, please be aware that each change requires valuable time, effort, and resources from our dedicated team. In order to continue offering these affordable packages, we have streamlined our processes with a simple catalog of choices.
Once you have made your selections, kindly inform us of the final details, and we will promptly place the order in our system. To secure our services, we require a 30% retainer payment, which will lock us in for your wedding date. The remaining balance will be due one month prior to your wedding day.
Our affordable wedding packages are designed to be a simple "tick and flick" solution that provides an easy setup for our team. This does not include a design fee or consultations with our team. By adhering to the final table numbers and details provided within the specified timeframe, we can efficiently allocate our resources and maintain our affordable pricing structure.
We greatly appreciate your understanding and cooperation in this matter and avoid multiple changes as it enables us to continue delivering exceptional value and top-notch service to all our clients.
Once your order is locked in, you'll be provided the chance to make changes 6-8 weeks before the wedding. Changes prior to that will incur a $50 per change.
*prices before staff/delivery costs
*Minimum spend for all venues except to our valued partnered venue, The Marion, due to bump in limitations.
*Minimum spend except for venues who have a partnership with Canberra Events including Kurrajong and Hyatt for package inclusions.
By proceeding with our services, you agree to the above Standard Terms and Conditions in addition to our COVID Terms and Conditions. Thank you so much, we can't wait to be a part of your special day!
Canberra Event Management and Styling
Servicing Canberra, South Coast, Southern Highlands & Canberra surrounds
info @ canberraeventmanagementandstyling.com.au
Copyright © 2020 Canberra Event Management and Styling - All Rights Reserved.